Refund policy
Return & Refund Policy – Hexalva
We strive to ensure complete customer satisfaction.
Return Period
Customers may request a return within 14 days of receiving their order.
Return Requirements
To qualify for a return:
- Products must be unused and in original condition.
- Products must be returned in their original packaging.
- Proof of purchase may be required.
- Items must be suitable for resale.
Return Process
Please contact our customer support team before returning any product. Return instructions will be provided after your request is reviewed.
Refund Processing
Once the returned item has been received and inspected, approved refunds will be processed within 7 business days to the original payment method.
Non-Returnable Products
The following products may not be eligible for return:
- Personalized or custom-made items
- Final-sale or clearance products
- Certain hygiene and personal-care products
Contact Information
Store Name: Hexalva
Address: 22 Gibson St, London SE10 9AD, UK
Phone: +44 2082330839